Privacy Policy
Last updated: 22 October 2025
- By using our website or services, you agree to the collection and use of yourinformation as described below. If you do not agree, please do not use our site.
1. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Updates will be posted on this page with a new “Last updated” date.
2. Information We Collect
Information You Provide Directly:
- We collect personal information when you interact with our site, including:
- Name, email address, phone number, shipping/billing address
- Order and payment information
- Items viewed, added to cart, or wishlisted
- Information shared through customer support
Information Collected Automatically
We use cookies and similar technologies to collect:
- Device and browser details
- IP address
- Usage data and site interactions
Information From Third Parties
We receive information from:
- Shopify (platform provider)
- Payment processors
- Shipping partners
- Marketing and advertising tools
3. How We Use Your Information
We use your information to:
- Process orders and provide services
- Manage your account
- Communicate about orders, returns, or support
- Improve our website and services
- Prevent fraud and protect our platform
- Provide marketing and promotional content (you may opt out anytime)
4. Cookies
We use cookies to operate and improve our site. You may disable cookies in your browser settings, but certain features may not function properly. For Shopify’s cookie details, visit Shopify’s legal page.
5. How We Share Information
We may share your information with:
- Service providers (Shopify, payment processors, shipping partners, analytics tools)
- Marketing and advertising partners
- Affiliates within our business group
- Legal authorities when required
- Third parties you authorize (e.g., social media integrations)
We do NOT sell personal information.
6. User-Generated Content
Any reviews or content you post publicly on our site may be visible to others. We are not responsible for how others use that information.
7. Children’s Privacy
Our site is not intended for children, and we do not knowingly collect information from individuals under 16.
8. Security & Retention
We take reasonable measures to protect your data, but no method is fully secure.
We retain information only as long as necessary for business, legal, or operational purposes.
9. Your Rights
Depending on your location, you may have the right to:
- Access your information
- Request deletion
- Correct inaccuracies
- Request a copy of your data
- Withdraw consent
- Opt out of marketing communications
You may exercise these rights by contacting us.
10. International Transfers
Your information may be stored or processed outside your country. When required, we use lawful transfer mechanisms to protect your data.
11. Complaints
If you have concerns about how we handle your information, contact us. You may also have the right to complain to your local data protection authority.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, contact us- info@barbianahair.co.za
